Refund & Subscription Cancellation Policy
1. Refund Policy
We strive to provide the best experience for our users. However, if you are unsatisfied with our services, please review our refund policy below:
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Eligibility for Refunds:
- Refunds are only considered in cases of accidental purchases, technical issues, or unauthorized transactions.
- Subscription fees are generally non-refundable except where required by law.
- Users who have violated our terms of service are not eligible for refunds.
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How to Request a Refund:
- iOS Users: Refund requests must be processed through Apple. Users can request a refund via Apple Support.
- Android Users: Refunds must be requested via Google Play. Visit Google Play Help for more details.
- Web Purchases: Contact our customer support team at [email protected] with proof of purchase and a detailed explanation of the issue.
- Processing Time:
- Refunds (if approved) will be processed within 7-14 business days, depending on the payment provider.
2. Subscription Cancellation Policy
Users can cancel their subscriptions at any time by following the steps below:
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For Android Users:
1. Open the Google Play Store app.
2. Tap the profile icon at the top right.
3. Select "Payments & Subscriptions."
4. Choose "Subscriptions," select our app, and tap "Cancel Subscription."
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Effect of Cancellation:
- Users will retain access to premium features until the end of the current billing cycle.
- No further charges will be applied after the cancellation takes effect.
- Subscription cancellations do not automatically qualify for a refund unless required by applicable law.
The app is operated by BLUEORBIT DIGITAL LIMITED
Registered office address
L220, BEACONSIDE BUSINESS VILLAGE, STAFFORD ENTERPRISE PARK,WESTON ROAD, STAFFORD, UNITED KINGDOM ST18 0BF